Help Centre

Everything you need to know about selling your precious jewellery

Getting Started

New to selling jewellery? Start here

Valuation Process

How we value your precious items

Packaging & Sending

Safe packaging and collection methods

Payment & Security

How you get paid safely and securely

Our Security Promise

Your items are protected at every step of the process

Secure Collection

Free Royal Mail Special Delivery with full insurance coverage

Professional Valuation

GIA qualified gemologists assess your items

Secure Storage

Items stored in secure vaults with 24/7 monitoring

Fast Payment

Receive payment within 24 hours of accepting our offer

Satisfaction Guarantee

Items returned free of charge if you don't accept our offer

Full Documentation

Detailed receipts and valuation certificates provided

How It Works

A simple, secure process from start to finish

Step 1

Tell Us About Your Items

Complete our simple online form with details about your jewellery

  • Include as much detail as possible about each item
  • Look for hallmarks or stamps indicating purity
  • Mention any gemstones or special features
  • Photos can help but aren't required initially
Step 2

Choose Collection Method

Select QR code drop-off or free home collection

  • QR code drop-off: Simply scan at any Post Office
  • Home collection: Free Royal Mail Special Delivery
  • Both methods include full insurance coverage
Step 3

Professional Valuation

Our experts assess your items within 24 hours

  • Professional valuers examine each piece
  • Latest market prices are used for accuracy
  • Gemstones assessed by GIA qualified professionals
  • You'll receive a detailed valuation report
Step 4

Receive Your Offer

Get a competitive offer based on current market rates

  • Transparent pricing with no hidden fees
  • Detailed breakdown of how we calculated your offer
  • Price guarantee - we'll beat competitor offers
  • No obligation to accept - items returned free if declined

Getting Started with Selling Your Jewellery

A beginner-friendly guide to selling your precious items safely and securely

Choose What to Sell

Decide which items you want to sell - gold, silver, platinum, or diamonds. Each has its own valuation process and market considerations.

Get a Free Valuation

Use our online calculator for an instant estimate, or request a detailed valuation from our experts.

Review Your Offer

We'll provide a detailed breakdown of your valuation, including current market rates and our competitive offer.

Send Your Items

Choose from our secure collection service or drop-off options. All items are fully insured during transit.

Our Professional Valuation Process

How our expert team determines the value of your precious items

Initial Assessment

Our GIA qualified gemologists examine your items for purity, weight, and quality.

Market Analysis

We check current market rates from the London Metal Exchange and global diamond markets.

Detailed Valuation

Each item is individually assessed for its unique characteristics and market value.

Competitive Offer

We provide a detailed offer that beats high street prices and most online competitors.

Safe and Secure Shipping

Our comprehensive packaging and collection service ensures your items arrive safely

Secure Packaging

We provide tamper-evident security bags and professional packaging materials.

Collection Options

Choose from Royal Mail Special Delivery or our secure courier service.

Full Insurance

All items are insured up to £2,500 per item during transit.

Tracking Service

Track your items at every stage with our detailed tracking system.

Secure Payment Process

Our commitment to safe and timely payments

Multiple Payment Options

Choose from bank transfer, PayPal, or cheque payment methods.

Fast Processing

Receive payment within 24 hours of accepting our offer.

Full Documentation

Get detailed receipts and valuation certificates with your payment.

Satisfaction Guarantee

Items returned free of charge if you don't accept our offer.

Common Questions

Answers to frequently asked questions from first-time sellers

I've never sold jewellery before. Is it safe?

How do I know what my jewellery is worth?

What types of jewellery do you buy?

Do I need certificates or documentation?

What if my jewellery is damaged or broken?

How quickly will I get paid?

What if I change my mind after sending my items?

How do I package my items safely?

Are your prices competitive?

What makes you different from high street gold buyers?

Need More Help?

Our friendly team is here to help you through every step of the process

Phone Support

Speak directly with our experts

Call Us

Email Support

Get detailed responses within 24 hours

Email Us

Live Chat

Chat with our support team in real-time

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