Find detailed answers to common questions about selling your precious jewellery
Common questions about our service and process
Our expert gemologists assess your items using advanced technology and market analysis. We consider factors like metal purity, gem quality, craftsmanship, and current market values to provide you with a competitive offer.
We accept all types of precious jewellery including gold, silver, platinum, and items with diamonds or other precious stones. This includes rings, necklaces, bracelets, earrings, and watches.
The entire process typically takes 3-5 business days from receiving your items to payment. This includes assessment, valuation, and payment processing.
Yes, we provide fully insured shipping with tracking. Your items are protected from the moment they leave your hands until they reach our secure facility.
Everything you need to know about selling gold
We assess gold value based on purity (karat), weight, and current market prices. Our experts use advanced testing equipment to verify gold content and provide accurate valuations.
Yes, we accept gold items in any condition. Even damaged or broken pieces retain their precious metal value.
High-karat gold items (18k and above) typically command the best prices. However, we offer competitive rates for all gold items regardless of karat.
We use a combination of advanced testing methods including X-ray fluorescence (XRF) analysis, acid testing, and specific gravity testing to verify gold authenticity and purity.
Expert guidance on selling diamonds
Diamonds are valued based on the 4Cs: Cut, Colour, Clarity, and Carat weight. Our gemologists use advanced equipment to assess these characteristics and determine market value.
Yes, we accept both loose diamonds and diamonds set in jewellery. We can provide separate valuations for the diamonds and their settings.
While not required, any certificates (GIA, IGI, etc.) or documentation you have for your diamonds can help with the valuation process.
We use advanced testing equipment including thermal conductivity testers, UV fluorescence analysis, and microscopic examination to verify diamond authenticity.
Information about our secure process
We use fully insured, tracked shipping with secure packaging. Your items are protected from the moment they leave your hands until they reach our secure facility.
We offer multiple secure payment options including bank transfer, PayPal, and cheque. Payments are typically processed within 24 hours of accepting our offer.
Yes, we maintain strict confidentiality. Your personal information and transaction details are never shared with third parties without your consent.
If you're not satisfied with our offer, we'll return your items free of charge. There's no obligation to accept our valuation.
Our friendly team is here to help you through every step of the process