Terms and Conditions

1. About Us

The Jewellery Auction House Ltd is a limited company registered in England and Wales. We operate precious metals and gemstone valuation and purchasing services through our website and associated domains including sellmygoldnow.co.uk, sellmysilvernow.co.uk, and sellmydiamondnow.co.uk.

Contact Information:
Email: office@jewelleryauctionhouseltd.co.uk
Company Registration: [To be provided]
Registered Office: [To be provided]

2. Acceptance of Terms

By accessing and using our website and services, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

3. Our Services

We provide the following services:

• Professional valuation of precious metals (gold, platinum, silver) and gemstones
• Purchase of precious metals and gemstones at competitive market rates
• Secure collection and return services
• Online account management and tracking

4. Consumer Rights

Under the Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have specific rights when purchasing services online:

• Right to cancel within 14 days of agreeing to our services
• Right to receive services performed with reasonable care and skill
• Right to receive services within a reasonable time
• Right to a refund if services are not as described

5. Valuation Process

Our valuation process involves professional assessment of your items. Valuations are estimates based on:

• Current market prices for precious metals and gemstones
• Weight, purity, and condition of items
• Professional expertise and industry standards

Final offers may differ from initial estimates. You are under no obligation to accept our offer, and items will be returned to you free of charge if you decline.

6. Payment Terms

Payment will be made within 24-48 hours of acceptance of our offer via your chosen method:

• Bank transfer (BACS)
• Cheque
• PayPal (where applicable)

7. Insurance and Liability

All items in our possession are fully insured. Our liability is limited to the agreed valuation amount. We recommend you obtain independent insurance for high-value items during transit.

8. Prohibited Items

We do not accept:

• Stolen goods or items of questionable provenance
• Items subject to hire purchase or finance agreements
• Counterfeit or replica items
• Items containing hazardous materials

9. Account Terms

When creating an account, you agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorised access
• Accept responsibility for all activities under your account

10. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of The Jewellery Auction House Ltd and is protected by UK and international copyright laws.

11. Limitation of Liability

To the extent permitted by law, our liability is limited to the value of the items in our possession. We exclude liability for indirect, consequential, or punitive damages.

12. Dispute Resolution

We are committed to resolving disputes amicably. If you have a complaint:

1. Contact us at office@jewelleryauctionhouseltd.co.uk
2. We will acknowledge your complaint within 2 working days
3. We aim to resolve complaints within 14 days
4. If unresolved, you may refer the matter to the relevant ombudsman or trading standards

13. Governing Law

These terms are governed by English law and subject to the exclusive jurisdiction of the English courts.

14. Changes to Terms

We may update these terms from time to time. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of revised terms.

15. Contact Information

For questions about these terms, please contact us at:

Email: office@jewelleryauctionhouseltd.co.uk